Terms & Conditions
These Terms & Conditions (“Agreement”) apply to your access to and use of the website www.alexballagh.com (“Website”) and the coaching, wellness-services, digital resources and any other products offered by Alex Ballagh Wellness (“we”, “us”, “our”). By purchasing, enrolling in or using any service we provide, you (“Client”, “you”, “your”) agree to be bound by this Agreement.
1. Services
We provide wellness coaching services including but not limited to:
One-to-one (1:1) coaching programs (mindset, somatic practices, nutrition, nervous-system regulation)
Group coaching programs
Corporate wellness services
Digital resources, online modules, downloads, worksheets, recordings
Other wellness-related workshops, events and programmes. Each service will have its own programme description, duration, price and schedule, which will be provided to you at the time of enrolment or purchase.
2. Enrollment, Payment & Payment Plans
2.1 Payment in Full or Payment Plans
Unless otherwise agreed in writing, all fees for the service (“Fees”) are payable before commencement of the service. If a payment plan has been offered, then:
You agree to pay the instalments on the dates set out at the time of enrolment.
All installments must be paid in full by the cessation (end) of the coaching programme unless otherwise agreed in writing.
If you fail to pay any instalment by its due date, we reserve the right to suspend or terminate your participation in the programme, without refund of amounts paid, and you will remain personally liable for all outstanding instalments.
2.2 Refunds & Cancellations
If you cancel your participation before the programme commences, you may request a full refund less any non-reversible administrative costs, unless otherwise stated in the specific programme terms.
Once the programme has commenced, refunds are not ordinarily available unless we agree in writing.
If we cancel or postpone a programme, we will offer you either a full refund of the Fees paid or the opportunity to transfer to an alternative date/programme.
2.3 Late Payment / Suspension
In the event of late payment you will be given notice; if payment remains outstanding we may suspend your access to resources, coaching calls, group chats, or terminate your enrolment.
You remain liable for all outstanding amounts plus any costs incurred by us in collecting unpaid installments.
3. Your Commitments and Responsibilities
You agree to actively engage in the programme, attend scheduled sessions (or personally catch up if recordings are provided), complete worksheets, assignments or tasks within the timeframes provided, and abide by any community, group chat or Q&A guidelines.
You understand that results depend in large part on your commitment, effort and consistency. While we aim to support you fully, we cannot guarantee specific outcomes.
You agree to provide accurate, truthful information when asked, and to notify us promptly if your circumstances change (for example health matters).
If you have medical conditions, ongoing injury or mental-health concerns, you agree to consult your doctor or health professional before commencing any new wellness, movement or nutrition programme.
You agree to treat fellow participants, coaches, group chats, community spaces with respect and courtesy; we reserve the right to remove you from a group if your behaviour is disruptive, abusive or violates group norms.
4. Intellectual Property
All content provided as part of the services (including but not limited to: worksheets, guides, recordings, audio/video content, menus, movement/somatic material, nutrition advice, marketing materials) is the exclusive intellectual property of Alex Ballagh Wellness or its licensors, and is protected by copyright, trademark and other intellectual-property laws.
You are granted a limited, non-exclusive, non-transferable license to access and use such materials for your personal use only in connection with the programme you have enrolled in.
You must not reproduce, distribute, share, sell, licence or otherwise exploit the materials commercially or publicly without our express written permission.
Any branding, logos, trademarks, trade names, domain names remain our property.
If you create content, social-media posts or testimonials about your experience, you grant us a royalty-free, worldwide licence to use your testimonials, images and feedback for our promotional purposes (unless you specifically request otherwise in writing).
5. Privacy and Confidentiality
We respect your privacy. Our collection, use and disclosure of your personal information is governed by our Privacy Policy (link on Website).
We will keep confidential all personal information and coaching discussions, except as required by law or where you expressly provide consent to share.
You agree not to record or distribute coaching calls, group sessions or proprietary content without our written consent.
You agree that in group coaching contexts you will not share personal identifying information of other participants outside the group environment.
6. Disclaimer and No Guarantees
Our coaching services are designed to support personal development, self-awareness and wellbeing through somatic, mindset and lifestyle practices. While Alex Ballagh is trauma-informed and takes care to create a safe, compassionate environment, she is not a trauma-therapist or mental-health clinician, and the services provided do not constitute therapy, counselling or psychological treatment.
If at any point you require trauma therapy, counselling, psychiatric or other medical support, you agree to seek assistance from a qualified mental-health professional. Coaching sessions should be viewed as complementary to - not a substitute for- therapeutic or clinical care.
While every effort is made to support your progress, your results will depend on your individual circumstances, readiness and commitment. We do not guarantee any specific emotional, psychological, physical or financial outcome.
Our services are educational, coaching and supportive in nature. They are not a substitute for medical, psychological or legal advice. If you require such advice you should consult a qualified professional.
While we use our best endeavours to facilitate positive transformation, we do not guarantee any particular result (such as weight loss, health outcome, emotional state, business success etc). Your results will vary depending on your starting point, effort, circumstances and commitment.
You accept that in engaging with the programme there is an element of risk (for example when starting new movement or nutritional habits). You hereby release us from liability for any adverse effects, except to the extent required by law.
7. Limitation of Liability
To the fullest extent permitted by law, our total liability to you under or in connection with this Agreement (whether in contract, tort (including negligence) or otherwise) shall be limited to the amount of Fees you have paid to us under the particular programme giving rise to the liability.
We will not be liable for any indirect, incidental, special or consequential loss or damage (including loss of profits, loss of data, loss of business opportunities) arising out of or in connection with our services.
Nothing in this clause is intended to exclude or limit any statutory rights you may have as a consumer under New Zealand law which cannot be excluded.
8. Cancellation, Termination & Suspension
We may terminate or suspend your participation in a programme if you breach any part of this Agreement (including failure to pay, disruptive behaviour, misuse of materials) and you will not be entitled to any refund for the remainder of the programme.
You may terminate your participation by giving written notice; however unless otherwise agreed the Fees remain non-refundable, and outstanding instalments remain payable.
On termination or completion of the programme, your access to coaching calls, group chat, forums or downloadable resources may be revoked.
9. Changes to Services, Prices & Terms
We reserve the right to modify or discontinue programmes, group sizes, schedules, resources or pricing at any time. If you are already enrolled, generally you will be given notice of any material change.
We may also change these Terms & Conditions from time to time. The updated version will be posted on the Website and will take effect 30 days after posting (unless a different effective date is stated). Your continued participation constitutes your acceptance of the updated Agreement.
10. Governing Law & Dispute Resolution
This Agreement is governed by the laws of New Zealand and you submit to the non-exclusive jurisdiction of the courts of New Zealand in any dispute.
In the event of any dispute, we both agree to initially attempt to resolve it by negotiation or mediation before initiating court proceedings.
11. Miscellaneous
If any provision of this Agreement is held invalid or unenforceable, the remainder of the Agreement will remain in full force and effect.
Nothing in this Agreement shall be deemed to create any employment, agency or partnership relationship between you and us; you are an independent client.
Headings are for convenience only and do not affect interpretation.
You agree you have had an opportunity to read and understand this Agreement and to seek independent legal advice if you wish before enrolling.